Maklayne Vitovich

Regional Director | Customer Success, Strategy & Operations | CRM, Pipeline Optimization, Stakeholder Leadership | Driving Growth Through Data and Process Improvement

Role
Branch Associate at Upper Arlington Public Library
Location
Columbus, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Maklayne Vitovich

I’m a recruitment strategy leader and subject matter expert who specializes in helping organizations improve pipeline performance, optimize conversion outcomes, and achieve ambitious growth goals.In my current role as Director, Admissions South at Per Scholas, I advise senior leadership across multiple campuses on enrollment forecasting, pipeline health, and operational strategy. I partner directly with Managing Directors, Site Directors, and executive leadership to diagnose performance gaps, implement strategic solutions, and improve outcomes across complex, multi-site environments.My work sits at the intersection of strategy, operations, and relationship management. I regularly consult with stakeholders to translate data into actionable insights, strengthen recruitment infrastructure, and drive measurable performance improvements. I’m especially passionate about helping teams build scalable systems, refine their processes, and unlock growth through thoughtful strategy and collaboration.Over the course of my career, I’ve developed expertise in:• Stakeholder advising and cross-functional leadership• CRM and pipeline analysis (Salesforce)• Performance optimization and process improvement• Strategic planning and forecasting• Training, coaching, and operational scalingI’m currently exploring opportunities in Customer Success, Consulting, and Strategy where I can continue helping organizations solve complex problems, improve performance, and drive meaningful results.

Experience

  1. Branch Associate

    Upper Arlington Public Library

    Oct 2021 — Present · Upper Arlington, OH, US

Education

  • Wittenberg University

    Bachelor of Arts - BA, Music Performance, General

    2015 — 2019

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Maklayne Vitovich — Branch Associate at Upper Arlington Public Library in Columbus, OH, US | Unifers