Makio Pastolero

About Makio Pastolero

A versatile professional with over 12 years of entrepreneurial experience and nearly a year as a Customer Service Specialist II at the Seattle Housing Authority. Demonstrates strong expertise in customer service, credit, and financial analysis, contributing to the organization\'s mission of expanding housing opportunities and fostering equity in the Seattle community. Proactively manages and grows business portfolios through effective leadership, collaboration, and strategic delegation. With a focus on real estate and luxury assets, supports organizational and personal growth by cultivating talent, streamlining operations, and aligning efforts with broader mission-driven goals.

Experience

1. Customer Service Specialist Ii

   Seattle Housing Authority

   Jan 2025 — Present

   The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity.SHA\'s talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.At SHA, we value your unique perspective and background. We encourage you to apply, even if you don\'t meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our diversity policy and equity policy.I am currently in the role of Customer Service Specialist II. I perform a wide range of customer service and office support functions.This includes front-line information and assistance to customers, support on the telephones, and in person.I assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

Education

• Seattle University

  Bachelor of Business Administration (B.B.A.), International Business/Entrepreneurship & Innovation

  2008 — 2012

Skills

• Customer Service
• New Business Development
• Economics
• Microsoft Office
• Sales
• Negotiation
• Operations Management
• Team Building
• Corporate Finance
• Social Media
• Data Entry
• Financial Reporting
• Strategy
• Portfolio Management
• Competitive Analysis
• Loans
• Marketing
• Cold Calling
• Sales Management
• Account Management
• Strategic Financial Planning
• Inventory Management
• Business Strategy
• Financial Analysis
• Human Resources
• Event Planning
• Retail
• Relationship Management
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Insurance
• Time Management
• Entrepreneurship
• Public Speaking
• Analysis
• Market Research
• Marketing Strategy
• Project Planning
• Outlook