Paul Miller
Support Account Manager at Hitachi Vantara Federal
- Role
- Support Account Manager at Hitachi Federal
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Paul Miller
Experienced IT, project, and program manager with PMP, CSM, Six Sigma Green Belt, and Security + certifications. BSIT and Masters in Information Systems. In depth training and experience with various information technologies and processes such as DAWIA Systems Planning, Research, Development and Engineering - Program Systems Engineer Level II industry equivalent, SAIC/SPAWAR CNSS 4013 trained/certified level 3 Windows/Unix administrator. Software Architecture Professional and Software Product Lines Professional certificates from the Software Engineering Institute at Carnegie Melon University. Project Management certificate from UC Irvine and Telecommunications Management certificate from San Diego State University. Excellent client facing service skills with customers from sales clerks to C-Suite in the commercial sector, and recruits to Generals, Admirals, and Deputy Under Secretaries of Defense in the Defense sector. Led cross functional teams with five to 120 members. Successfully program managed DOD task orders. Project managed international enterprise-wide software, infrastructure, systems and asset management tools, moves of remote sites, ships/squadron company and routers, and ITIL aligned process projects up to $8M. Designed, built and managed technical customer support centers providing remote support of systems management, remote users and their applications, desktops, peripherals, trouble calls, moves, adds, and changes for Fortune 200 and DOD clients.
Experience
Support Account Manager
Nov 2017 — Present · San Diego, CA, US
Education
Carnegie Mellon University
Software Product Lines Professional Certificate (Software Engineering Institute)
2008 — 2008
Defense Acquisition University (DAU)
SPRDE-PSE II, ENG II, TE 1 Core+, IT I, PQM I, PM I, STM I (industry equivalents)
2006 — 2015
University of Phoenix
Bachelor of Science
2002 — 2009
Federal Emergency Management Agency (FEMA)
Emergency Management
2004 — 2005
PM8020.com CSM course in San Diego
Certified Scrum Master
2009 — 2009
San Diego State University-California State University
Telecommunications Management Certificate
2001 — 2001
Carnegie Mellon University
Software Architecture Professional Certificate (Software Engineering Institute)
2008 — 2008
University of Phoenix
Master's Degree
2011 — 2013
Space and Naval Warfare Command Software Engineering Process Office
Software Engineering Best Practices
2006 — 2007
University of California, Irvine
Project Management Certificate
2003 — 2003
Skills
- Multi-National Teams
- Performance Metrics
- Virtual Teams
- Technical Support
- IT Infrastructure Management
- Cross-Functional Team Leadership
- Telecommunications Management
- Call Center Development
- Project Management Certificate (Uci)
- Transition Management
- Software Asset Management
- Ibm Tivoli
- Client Liaison
- Troubleshooting
- Metrics Definition
- Security Clearance
- Process Improvement
- Relationship Management
- Training Delivery
- Business Intelligence
- Project Management Professional (Pmp)
- Six Sigma Green Belt
- Configuration Management
- Servers
- Security
- Mentoring of Staff
- Software Documentation
- Crm
- System Administration
- Six Sigma
- Dod Level 3 System Administrator
- Certified Scrum Master Csm
- Information Technology
- Help Desk Management
- Remedy Administration
- Ccda
- Systems Planning, Research Development, and Engineering (Sprde) Pse Level 2 (Dau
- Software Product Lines Professional (Sei/Cmu)
- Ccna
- System Deployment
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.