Makesha Brown

About Makesha Brown

Diverse operational background with more than seven years’ experience in quality management and corporate training. Experienced in assessing, designing, developing and delivering training solutions at all levels staff for multiple business units. Strong analytical and problem-solving skills to include procedural and process controls to ensure correct production methods and sequences are followed. Sharp team leader with a history of mentoring and teaching practice, organization, change, and learning improvement methods. Exemplary communication skills in client-facing environments enacting targeted solutions with situational awareness.

Experience

1. Quality Assurance Servicing Trainer

   Homepoint

   Mar 2014 — Present · Dallas-Fort Worth, TX, US

   Designed various front-line job aid tools and training material Supported external regulatory audits and provided testing and control checks on procedural implementations Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities companywide Understand customer needs and requirements to develop effective quality control processes Looked out for opportunities for improvement and develop new efficient procedures Support and mentor new employees Liaise with managers to determine training needs and schedule training sessions Monitor employee performance and response to training

Education

• Woodrow Wilson High School

  High School, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, 3.3

  2003 — 2007

• University of North Texas at Dallas

  Bachelor of Science - BS, Pre-Law Studies, 3.5

  2016 — 2019