Makenzie Duty

Front Office Manager @Hotel Avail

Rogers, AR, US

In this role I am responsible for ensuring that guests receive exceptional service from check-in to check-out, handling any concerns or complaints promptly, and making sure their needs are met during their stay. Managing, training, and motivating the front desk team, which includes receptionists, concierges, valet, and other front office personnel. This includes setting schedules, assigning tasks, and ensuring high standards of customer service.