Makaylah Harris
Computer Information Systems & Security | prev. AWS Cloud Support Intern | Google Cloud Career Launchpad | Founder, Hornets in Tech | B.S. CIS Dec 2025
- Role
- Cloud Support Engineer at Amazon Web Services (AWS)
- Location
- Montgomery, AL, US
- LinkedIn followers
- 500 followers
About Makaylah Harris
I am a Computer Information Systems and Security graduate with experience improving cloud…
Experience
Cloud Support Engineer
May 2025 — Present · Seattle, WA, US
Provide technical support for internal Amazon services, tools, and infrastructure with a focus on operational excellence and customer impact- Troubleshoot complex issues by conducting log analysis, replicating environments, and collaborating with engineering teams to implement solutions- Engage in root cause analysis and contribute to the continuous improvement of support processes and system reliability- Shadow senior engineers on high-priority escalations and learn enterprise-level incident response workflows- Draft internal documentation and knowledge base articles to support scalable onboarding and long-term issue mitigation- Actively participating in structured upskilling programs, including preparation for AWS Solutions Architect Associate and AI/ML certifications
Education
Alabama State University
Computer information systems, Computer Technology/Computer Systems Technology
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