Makayla Shimek
Program Operations Manager @RAZR
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WORK HISTORY
Program Operations Manager @RAZR
Minneapolis, MN, US
Conduct client calls to showcase our tech platform, collaborating with clients and the product team to implement innovative solutions that optimize storefront configurations and enhance program effectiveness.• Managed 20 client migrations to our loyalty platform, achieving an 80% retention rate through strategic planning and excellent relationship-building skills.• Manage loyalty programs for 30+ clients across various industries from Retail to Banking, constantly analyzing reporting to optimize growth and revenue of active storefronts.• Work closely with the product team to lead the charge of problem-solving while remaining proactive with client communication, delivering timely solutions, and satisfied customers.
EDUCATION
Iowa State University - Ivy College of Business
Bachelor's degree, Marketing Major, Event Management & Entrepreneurship Minor
ABOUT MAKAYLA SHIMEK
I began my career in luxury hospitality, where attention to detail, service excellence, and client satisfaction drove every outcome. That foundation shaped how I approach every challenge today. Now, in the fast-moving world of tech, I’ve helped grow a loyalty-focused projects, managing 45+ client programs across multiple industries. Whether I’m building relationships, refining strategy, or creating smarter solutions, I stay focused on what moves the needle for our clients. I thrive at the intersection of creativity, data, and collaboration, always looking for fresh ways to bring value through innovative, culture-aware loyalty programs.
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