Muhammad Akash Ali

Junior IT Technician @Tile Mountain

Stoke-On-Trent, GB

Configured and managed private IP networks and routing systems to support seamless operations across new warehouses and showrooms ensuring secure, stable connectivity for over 10 business locations.• Set up and enforced network access rules and firewall policies to protect internal systems and ensure compliance with company IT security protocols.• Delivered end-to-end support for physical IT equipment to reduce downtime and maintain smooth day-to-day operations across departments.• Provided remote support using BT Cloud Work and internal tools to troubleshoot technical issues and resolve system disruptions promptly for business users.• Managed and maintained Azure-based resources including virtual machines, resource groups, and virtual networks to support scalable infrastructure and ensure cloud readiness for critical IT operations.