Makarand Mate
Manager Projects, Product Owner (Ai Driven Customer-facing Chatbot) @Cognizant
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WORK HISTORY
Manager Projects, Product Owner (Ai Driven Customer-facing Chatbot) @Cognizant
London, GB
Led product roadmaps for AI-driven customer service products, achieving a 10% increase in efficiency and reducing errors by 15%.• Implemented a chatbot for WhatsApp, increasing self-serve deflections by 150% and improving customer satisfaction by 25%.• Reduced service requests to live agents by 20% while maintaining a CSAT score of 4.5/5.• Awarded Gold for Best Innovation in Customer Service at the European Contact Centre Awards, London.
EDUCATION
R. A. Podar College, University of Mumbai
Bachelor of Commerce - BCom, Management Studies
Savitribai Phule Pune University
Master of Business Administration - MBA, Marketing
SKILLS
ABOUT MAKARAND MATE
As a dynamic and results-driven Product Owner with 15 years of experience, I thrive on…
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