Makam Mythily

Experience

1. Lead Technical Writer

   Aquent Studios

   Nov 2022 — Present · Bengaluru, IN

   Key skills: Technical documentation • GitHub • C3-XML based authoring tool • Alchemy • Attention to detail • MS Visio • Agile project management • MSTP Style • Product documentation • Power BI • Stakeholder Management • Technical communication • Project Analysis- Lead content strategy and production for Windows and Surface training resources on support.microsoft.com, managing both how-to guides and troubleshooting content- Managing a team of 5 writers producing technical content for Microsoft products (Outlook, OneDrive, SQL, Exchange, Surface, Dev tools)- Authored 300+ guided walkthroughs for Windows 10/11 settings, significantly improving user self-service support.Enhanced internal system content by integrating insights from AI tools (Frase, Copilot), streamlining issue resolution for users- Conducted continuous content audits and updates for 300+ Microsoft Edge articles to reflect new features and UI changes- Developed flowcharts and process diagrams using Visio and documented workflows using Alchemy and GitHub.