Makala S.

About Makala S.

Results-driven professional with strong analytical, communication, and leadership skills. Extensive experience in database construction, business intelligence, report development, business analysis, and project management. Adept in risk management, compliance, and operational efficiency, with specialized expertise in Fraud, AML/BSA, OFAC and Sanctions transaction monitoring. Highly proficient utilizing technical tools including Microsoft Access, VBA, Teradata, MicroStrategy, SQL, SAS, and multiple proprietary applications. A strategic analytical thinker who excels at process optimization and driving impactful solutions.

Experience

1. Senior Business Support Specialist - Fiu Strategy and Execution

   USAA

   Feb 2022 — Present · Charlotte, NC, US

   Identifies and manages existing and emerging risks that stem from AML,OFAC, and Sanctions business activities Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Develop and maintain an understanding of overall complex business functions with in-depth knowledge of AML/BSA, AML Investigations, SARs, OFAC, and Sanctions related activities. Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes. Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs. Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions. Led the planning, research, analysis, development, and implementation of modifications to existing applications (Actimize) and processes to provide new or improved capabilities, products, and/or services. Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement. Documented new and revised departmental procedures. Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products. Serves as a resource to team members on escalated issues. Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls. Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies. Contributes to policies, standards, risk management and controls related to AML,OFAC, and Sanctions processes

Education

• Technology Education College

  Associates, Program; Computer Information Systems

• Franklin University

  Information Technology

• Columbus State Community College

  Information Security; Information Technology;Graphic Commuications

• Franklin University

  Computer Science/Information Technology

  1999 — 2004