Major Cooper

About Major Cooper

At the core of Major\'s mission is the unwavering commitment to dismantling barriers and providing steadfast support to unlock an organization\'s full potential. His work is deeply rooted in helping organizations enhance the psychological safety of their teams and empowering leaders to elevate their competencies in inclusive leadership.Experienced Human Resources professional with a demonstrated history of leadership and partnership across a variety of industries. Reputation for outstanding partnership, creating innovative solutions, and continuously exceeding expectations. Skilled in Talent Development, Employee Relations, Strategic Planning, Process Improvement, Budgeting, Customer Service, Coaching, Policy Development, Total Rewards, HRIS, DEI, and Talent Acquisition. Strong Human Resources leader with a passion for creating a personalized employment experience to optimize employee and organizational performance.

Experience

1. Sr Manager - Human Experience & Cultural Transformation

   Sinai Chicago

   Nov 2025 — Present · Chicago, IL, US

   Strategy & IntegrationSupport the Director in executing a systemwide strategy linking caregiver engagement, well-being, and patient experience to quality/safety outcomes. Translate enterprise culture/experience strategies into department-level action plans, aligning with mission, values, and operational priorities. Partner with HR, Nursing, and Operations to embed reliable strategies into daily practices and leadership routines.Culture & Experience ActivationLead/co-lead initiatives strengthening caregiver/patient experience (recognition, cultural competence, onboarding, service recovery). Facilitate workshops/focus groups to identify barriers and co-design solutions. Promote behaviors aligned with service standards/values via leader rounding, coaching, and storytelling. Collaborate with EIB team to ensure all feel valued, respected, and safe.Measurement & InsightPartner with analytics to interpret engagement/experience data, identifying trends and opportunities. Track/report KPIs, linking outcomes to safety, quality, and operational metrics. Support departments in developing localized improvement plans post-feedback cycles.Leadership Support & Capability BuildingServe as a trusted advisor, consulting on best practices (communication, team culture, change readiness). Design/facilitate learning experiences enhancing leaders\' ability to create respectful, safe, engaged teams. Develop standardized toolkits and coach leaders on practical tools for feedback, recognition, and performance conversations.Continuous Improvement & InnovationStay current with best practices in culture, experience, and patient-family centered care. Contribute to developing new toolkits, resources, and communications reinforcing transformation goals. Support large-scale change initiatives and integrate culture work into system priorities.

Education

• Kentucky State University

  Master of Public Administration (M.P.A.), HR management/Non Profit Management

  2006 — 2008

• Kentucky State University

  Bachelor of Arts (B.A.), Psychology

  2001 — 2005

Skills

• Interviews
• Leadership Development
• Open House Cordination
• Microsoft Office
• Resume Writing
• Student Financial Aid
• Marketing Strategy
• Editing
• Career Counseling
• Student Engagement
• Sis, Banner, Peoplesoft
• Presentation Coaching
• Customer Service
• Student Development
• Social Media Outreach
• Recruiting
• Staff Development
• Enrollment Management
• Campus
• Social Media Marketing
• Community Outreach
• Diversity Training
• Admissions
• Student Affairs
• Interviewing
• Talent Acquisition
• Higher Education
• Digital Marketing
• Adult Education
• Academic Advising