Majd Abuhasna
Key Account Manager @ Userpilot | 3rd Party Integrations, Program Delivery Management
- Role
- Key Account Manager at Userpilot
- Location
- Clifton, VA, US
- LinkedIn followers
- 500 followers
About Majd Abuhasna
As a Key Account Manager at Userpilot since 2018, I have contributed to scaling the…
Experience
Key Account Manager
Nov 2018 — Present · Fairfax, VA, US
Helped scale company revenue from $0 to multi-million ARR through strategic onboarding and retention initiativesConducted over 300 live demos for prospective clients, converting hot leads into long-term usersDesigned and implemented onboarding strategies that reduced time-to-value by 50% and improved user activation by 60%Onboarded and trained 4 Account Managers to ensure service consistency and customer satisfactionProvided ongoing support to SMB, mid-market, and enterprise clients, proactively resolving product issues and building strong relationshipsRecovered $100K+ in previously lost deals by re-engaging cold leads with personalized onboarding experiencesHelped customers save thousands of dollars by optimizing their onboarding processes, resulting in a combined client revenue lift of $200k+Collaborated closely with product and marketing teams to align user feedback with feature development and messagingThrived in a high-growth, startup environment where adaptability, speed, and creativity were key
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