Maitri Thakkar

Software Developer (Net) @Cineplex

Maintained and supported all the legacy platforms along with participating in redesigning better solutions wherever possible. • Developed a solution for Guest Service Agents that saves about 2 minutes of time per call on an average for each agent receiving refund requests, which in turn decreased company costs. • Redesigned and Developed a solution for a legacy application that involved plenty of manual processes to increase productivity. • Met with stakeholders, product teams and customers throughout system development lifecycle. • Communicated complex computer information in terminology that non-technical individuals could easily understand. • Researched alternative solutions to problem spaces to decide the best technical approaches. • Tackled development tasks based on system requirements and documented approaches. • Created technical workflows using Microsoft Visio to support education and training of newly hired employees. • Implemented quality and on-time technical solutions to align with business requirements.