Maitrayee Chakraborty

Technical Support Advisor @Concentrix

Toronto, ON, CA

Managed technical support services, including administrative functions, to ensure timely and effective issue resolution and customer support while maintaining confidentiality.• Demonstrated customer advocacy skills by resolving complex technical issues, resulting in increased customer retention.• Utilized verbal and written communication skills to effectively communicate technical information to customers, resulting in high customer satisfaction ratings.• Focused on continuous improvement of technical knowledge and skills, ensuring up-to-date expertise in resolving complex customer issues.• Collaborate with cross-functional teams to address complex issues, enhancing operational efficiency.• Offered guidance, honest feedback and support to internal teams, leveraging ability to work independently and strong analytical skills.• Assist in scheduling appointments, coordinating meetings, and preparing reports.• Collaborated with internal stakeholders to implement access management policies and procedures, enhancing overall security posture.