Maithili Joshi
Senior Manager @ICICI Bank
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WORK HISTORY
Senior Manager @ICICI Bank
Lucknow, IN
EDUCATION
National Institute of Technology Hamirpur-Alumni
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Indian Institute of Management Rohtak
Master of Business Administration - MBA
ABOUT MAITHILI JOSHI
Customer-centric professional with 4+ years of experience in managing high-value client relationships, solving complex problems, and driving business outcomes. With a strong foundation in corporate banking at ICICI Bank and academic credentials from IIM Rohtak and NIT Hamirpur, I bring a unique blend of analytical rigor, strategic thinking, and empathy to every client interaction.In my current role, I’ve led end-to-end portfolio management for SME and mid-market clients, structured financial solutions, and coordinated across internal teams to deliver seamless service. I’m now looking to transition into a Customer Success role where I can continue to build long-term client relationships, drive adoption, and help businesses realize maximum value from the solutions they use.Known for my consultative approach, proactive communication, and ability to translate complex needs into actionable insights, I am passionate about delivering impact and building customer trust at scale. Key Strengths:• Strategic Account Management• Customer Onboarding & Retention• Cross-functional Collaboration• Problem Solving & Process Optimization• Empathy-led Communication• Outcome-driven Mindset Let’s Connect:I’m actively exploring opportunities in Customer Success, Account Management, or Strategic Partnerships where I can leverage my client-facing experience to drive growth, value, and satisfaction.
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