Maira Montejano

About Maira Montejano

Recruitment Focus: Retail Banking, Home Mortgage and Risk (Customer Service, Sales, Teller, CSSR, Personal Banker, Mortgage Processor, Mortgage Closer, Mortgage Funder, Logan Documentation Specialist, Account Resolution Specialist) Locations: Ventura County At Wells Fargo, our most important value is this: we believe in people as a competitive advantage. We strive to find the best people from a diversity of backgrounds and cultures, give them the knowledge and training they need, allow them to be responsible and accountable for their businesses, and recognize them for outstanding performance. Products and technology do not fulfill the promise behind a brand — people do, people who are more talented, more motivated, more energized than their competitors. We believe our people will out execute our competitors every time because they care more than our competitors do. While we do this, we expect to have fun, too. This is the core of our culture. Culture means knowing what to do in the morning without having someone tell you what to do. We want to comply with not just the letter of the law but the spirit of the law. People as a competitive advantage should be that instinctive. It’s the starting point of every decision we make. When our people are in the right jobs, spending time on the right things, managed well, feeling good about their contributions, fully using their skills and learning new ones, and having fun — they’ll do it right by our customers. When they’re properly incented, rewarded, encouraged, and recognized — they’re even more satisfied with their jobs, provide better service, generate more sales, and produce even better business results.

Experience

1. Human Resources Specialist- Labor Employee Relations

   Fema

   Dec 2023 — Present

   Experience investigating complaints, mediating conflicts, and recommending appropriate disciplinary actions.*Training managers and helping them understand their roles and responsibilities in maintaining positive employee relations.*Conducting investigations and disciplinary actions.* Experience in writing concise personnel documents which include correspondence, case analyses, investigative reports, and grievance responses.* Knowledge of employment laws.* Help resolve employee-management disputes and negotiate labor contracts.*Advise managers regarding appropriate disciplinary or other corrective techniques pertaining to a wide range of conduct and performance problems.*Explain rules and procedures to employees and management to help them understand rights and obligations while maintaining and encouraging objectivity.*Conduct extensive probing and analysis to identify underlying causes of misconduct or poor performance while focusing managers and supervisors on all the processes of performance management.*Advise managers about appropriate disciplinary or other corrective techniques that are responsive to a range of conduct and performance problems.*Communicate agency-wide labor relations policies and procedures to management and staff of the local organization or organizational segments serviced and relates existing precedents to the specific issue in justifying managements views.

Education

• California Lutheran University

  Master's degree, MBA

  2020

• UC Santa Barbara

  BA, Psychology, Law & Society, and Spanish Literature

  2003 — 2007

Skills

• Onboarding
• Bilingual Proficiency
• Customer Service
• Diversity
• Branch Banking
• Financial Guidance
• Temporary Placement
• College Recruiting
• Cold Calling
• Personal Banking
• Community Engagement
• Sales Recruitment
• Process Consulting
• Applicant Tracking Systems
• Eeo/Aa Compliance
• Social Media Outreach
• Interview Preparation
• Training
• Setting Appointments
• Employee Training
• Recruiting
• Telemarketing
• Hiring
• Call Center
• Cold Calling Experience
• Military
• Competency Based Interviewing
• Call Centers
• Teller Operations
• New Hire Orientations
• Resume Writing
• Internet Recruiting
• HR Policies
• Exceed Sales Goals
• Retail Banking
• Employee Engagement
• Customer Experience
• Sales
• Private Banking
• Cash Handeling Experience