John Pagano

About John Pagano

Financial Management - oversight and accountability for Opex and Capex budgets ranging from $50K to $100M including budget compilation, capital planning (for projects from $1K to $2M), spend analysis, continual monitoring and updating of spend controls, detailed spend allocation, and invoice validation-Procedural Compilation/Execution - built service specific KPI models, detailed scopes of work, customer satisfaction surveys, and field level quality assurance models. I have technical writing experience and have built ground up operations manuals and training programs-Critical Operations - simple to complex transaction management for approximately work orders per year including escalations, PM’s, code compliance, and critical emergency support-Associate Management - directly and indirectly managed the daily activities of small/large maintenance teams and Third Party maintenance providers. This included the hiring/onboarding/termination, ongoing training for single associates to 150 member groups, reviews, recommendations for promotions, raises, and employee action plans-Vendor Management - Contract negotiations – accountable for the overall negotiation and management for direct and third party contracts including the ability to effectively plan and execute the assigned contracts. I also have developed tools to continuously monitor and verify the progress of each contract in terms of schedule, cost, and quality. I have vast experience in Client and Vendor relations including vendor audits, value add programs, and vendor invoice management-Client/Vendor/Stakeholder Relationships - accountable to contribute to the growth of my employers by developing and maintaining excellent relationships with my direct reports, clients, vendors, executives, and operations level associates. This was achieved by deeply engaging with the parties to convey and deliver clear concise expectations at all times.

Experience

1. Director of Maintenance

   Ahold Delhaize USA

   Jul 2024 — Present

   Manages the Store Maintenance programs for Stop & Shop, Giant Foods, and Hannaford grocery brands

Education

• Bergen County Vocational Technical High School

  Machine Tool Technology, Machine Shop Technology

  1978 — 1982

Skills

• Project Management
• Construction
• Capital Budgeting
• Energy Efficiency
• Project Planning
• Leadership Development
• Team Leadership
• Facilities Management
• Sales
• Financial Reporting
• Vendor Management
• Negotiation
• Organizational Development
• Profit
• P&L Management
• Contract Negotiation
• Cost Control
• Budgets
• Account Management
• Technical Documentation
• P&L
• Retail
• Customer Service
• Training
• Customer Satisfaction
• New Business Development
• Purchasing
• Process Improvement
• Budget Forecasts
• Operations Management
• Sales Management
• Construction Management
• Spend Controls
• Management
• Team Building
• Process Scheduler
• Residential Homes
• Procurement
• Leadership
• Operating Budgets