Mailraja Kasimani

Agm Mgr Crm @Suzlon Group

Pune, IN

Currently leading delivery of Customer Centric IT based solutions and service to +1900 Customers having 12300 MW installations in cross geography• Client-centric, multi-functional Expert: capable of managing / coordinating large number of key clientele for the organisation; also successfully developed & delivered customizations to align with complex business requirements of large, globally distributed multi industry sector giants• Secured 1st Prize of IMC Ramkrishna Bajaj National Quality Award (RBNQA) 2018 in Service Category at Suzlon Global Services Ltd, Pune as part of core team• Secured Runner-up trophy in QimPro Quality Award for Service Category to reduce Contract Renewal Turn Around Time (TAT) as part of core team• Proven track record in providing strong SAP Implementation as:o Core Team Member for SAP CRM 7.0 (Sales) & SAP EP (External Facing Portal)-Business Process Finalization and Implementationo Core Team Member for SAP CRM 2007 (Services)- Business Process Finalization and Implementation including contractual management• Having strong working exposure in Advanced MS Excel with Macro & VBA Coding, Word, PowerPoint, MS Access, MS Projects, VISO, SAP SD, SAP Enterprise Portal• Unique blend of leadership skills wherein leading end-to-end service delivery management and ensuring effective management of various resources to client requirements; capabilities in optimizing / process performance and efficiencies

University of Pune

Diploma in Business Management, Marketing/Marketing Management, General

Aptech Computer Education, Pune

Diploma in Information & Systems Management, Management Information Systems, General

Savitribai Phule Pune University

Master of Commerce, Commerce