Maik Götze
Senior Customer Success Manager @Channable
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WORK HISTORY
Senior Customer Success Manager @Channable
Berlin, DE
I am a Senior Customer Success Manager at Channable in Berlin. My primary responsibility is to ensure that our customers in the DACH region are satisfied with our services and products. I work closely with our sales, marketing, and product teams to ensure that our customers’ needs are met and that they receive the best possible experience.My key responsibilities include- Building and maintaining strong relationships with our customers- Providing excellent customer service and support- Identifying opportunities for growth and expansion- Collaborating with internal teams to ensure customer satisfaction- Developing and implementing strategies to improve customer retention
EDUCATION
Indian Institute of Technology, Madras
Bachelor of Business Administration (B.B.A.), Marketing
James Cook University
Master of Business Administration (MBA), Marketing
HSB Hochschule Bremen – City University of Applied Sciences
Bachelor, Business and Administration
SKILLS
ABOUT MAIK GÖTZE
My StoryBack in 2013, I cracked open my first product feed in Excel and realised data is every e-commerce store’s invisible shelf space. Since then, I’ve transformed messy feeds, under-performing PMax campaigns and pricey marketplace ads into higher revenue at lower ad-spend for brands across Europe and beyond.Your Challenges Rising CPCs, flat ROAS? Disordered product data throttling Google PMax & CSS? Marketplace fees eating margins?My Fix1. Feed Engineering – clean, SEO-rich product data in < 14 days.2. PPC Levers – granular Google PMax & Shopping structures that scale.3. Marketplace Ads – profit-first bidding on Amazon, OTTO & more.Everything runs on Channable’s rule-based feed engine — no messy workarounds, just data that auctions love. Wins +35 % CTR & –22 % ad-spend for a fashion retailer (≈ €2 M budget) ROAS 1.8 4.6 after feed refactor (home & living) €11 M marketplace revenue added in 12 months (electronics) Let’s TalkAre you a CMO or founder ready to unlock your next growth lever? DM me, or grab 15 minutes via the link in my profile. I’m excited to hear your story!
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