Maika Langi
Experienced Operations Manager | Skilled in Team Leadership, Project Management & Conflict Resolution
- Role
- Operations Manager at Bowlero Corporation
- Location
- Redondo Beach, CA, US
- LinkedIn followers
- 500 followers
About Maika Langi
Experienced operations manager and software engineer with over 8 years of leadership in…
Experience
Operations Manager
Oct 2022 — Present · Torrance, CA, US
Oversee day-to-day operations, ensuring smooth execution of all processes and maintaining a high standard of service. • Collaborate with cross-functional teams to implement Standard Operating Procedures (SOPs) and streamline workflows, improving overall efficiency. • Lead and develop a team of over 60 employees, providing coaching, support, and performance evaluations to foster professional growth. • Manage recruitment, onboarding, and training processes, building a strong team that excels in delivering exceptional customer service. • Coordinate facility maintenance and inventory management to ensure optimal resource availability and functionality. • Analyze operational data and Key Performance Indicators (KPIs) to identify areas for improvement and implement strategies to achieve goals. • Handle escalated customer issues and resolve conflicts promptly, ensuring a positive experience and maintaining high satisfaction levels. • Develop and implement incentive programs and career advancement initiatives to recognize top performers and cultivate leadership potential.
Education
Theodore Roosevelt High School
High School Diploma
Los Angeles City College
Music Theory and Composition
General Assembly
Certificate of Completion
2022 — 2022
Honolulu Community College
Music Technology
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