Maik-Thomas Felten
Sales Operations Manager @netgo
Signup · Get unlimited contacts
WORK HISTORY
Sales Operations Manager @netgo
Hamburg, DE
End-to-end process design and continuous process optimization in Salesforce CRM, including automation, workflow functions, and quality assurance of sales data.• Strategic contact person for the AI Competence Center in the area of sales operations:Participation in the AI roadmap, design of AI-supported sales processes, validation of new AI functions (e.g, Salesforce Agentforce, n8n automations), and development of case studies for internal buying centers.• Leading cross-departmental key user and stakeholder meetings to coordinate sales processes, identify optimization potential, and ensure a uniform understanding of processes within the netgo group.• Development and implementation of AI-based solutions to increase sales efficiency (e.g, intelligent lead/opportunity clustering, automation of manual sales activities).• Establishment, analysis, and further development of comprehensive reporting and KPI landscapes for team and division management (pipeline, funnel, and quality reporting), including Power BI dashboards.• Technical development of the CRM system architecture:Programming in the Salesforce backend, setting up new custom objects, configuring complex automations, and technical quality assurance.• Creation of sales performance dashboards in Salesforce CRM and setup of self-service BI views for managers. • Design, creation, and implementation of training courses, workshops, and instructional videos on scaling sales processes and empowering over 350 sales employees.• Second-level support for the entire netgo sales organization (350+ employees), including error analysis, process consulting, and technical implementation.
EDUCATION
Berufliche Schule für Medien und Kommunikation (BS17)
Apprenticeship, Screen-Design
Berufliche Schule für Medien und Kommunikation (BS17)
Vocational diploma, Design
Hochschule für angewandtes Management
Bachelor of Arts - BA, Sportsmanagement
ABOUT MAIK-THOMAS FELTEN
I’ve always thought in systems.Not in tasks. Not in tools.In structures that either work, or quietly fail everyone relying on them.I started where most people don’t look:Behind the scenes of Sales.Not closing deals. Building what makes closing possible.CRM architecture. Process design. Business Intelligence.The invisible backbone that lets sales teams actually move.At some point I realized something:Most digital transformations don’t fail because of bad technology.They fail because nobody built the foundation first.So that became my thing.I work at netgo group, one of Germany’s leading IT companies.In Sales Operations. At the intersection of technology, data and process.Salesforce. Power BI. n8n. AI workflows.Not as tools. As answers to real operational questions.I take messy, grown, chaotic structures and turn them into something that actually scales.Systems that reduce complexity, create transparency,and let teams focus on what actually matters.What I focus on: CRM architecture & Salesforce design that people actually use BI dashboards & data logic for real decisions🤖 AI & automation workflows, real use cases, not buzzwords Process design that creates structure from operational chaos Sales Operations strategy for scaling organizationsOutside of work, I am an athlete.Hyrox. Crossfit. Golf. Outdoor adventures. 6× a week, no exceptions.I plan everything in Notion.I manifest my vision every Sunday.I enjoy my own company and a good espresso in the sun.I’m not here to perform.I’m sharing what I actually build, what actually works,and what I’m learning in real time.If you’re scaling a sales org, redesigning broken processes,or just tired of CRM systems nobody uses:Let’s connect.→
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.