Cazenave
Workforce Economic Development, Adult Career Development Manager, Aviation All-Star
- Role
- Customer Service Agent- Bso Claim Agent (Delta Airlines) at Unifi
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Cazenave
I\'m your Purple Hair Professional! A Human Relations professional with over 25 years experience leading employee professional development, credentialing and compliance, and access and inclusion initiatives within the nonprofit, educational, and private industries sectors. I am committed to a life of service. Helping people grow and discover their potential is my superpower! I love enhancing people\'s lives whether it\'s through education, employment, or self-awareness. I enjoy connecting with people and problem solving. I have an expertise in public speaking and bringing groups together. My work has made an indelible difference for the employees and organizations I have served.
Experience
Customer Service Agent- Bso Claim Agent (Delta Airlines)
Apr 2025 — Present · Tulsa, OK, US
Ensuring customers have the accurate travel documentationTagging and lifting baggage from scales to conveyor belts. Loading bags weighing up to 70 poundsEscorting unaccompanied minors and disabled passengers throughout the airportAssist passengers with inquiries regarding delayed, damaged, or lost baggage.Coordinate with baggage handling teams to track and resolve issues.Provide information on baggage policies and procedures.Maintain accurate records of customer interactions and resolutions.Creating baggage claims for lost and damaged luggage
Education
University of Oklahoma
Master's degree, Human Relations
2016 — 2018
Oklahoma State University
BA, Journalism & Broadcasting-Advertising
2007 — 2009
University of Oklahoma
Graduate Certificate of Human Resource Diversity & Development, Human Relations -Social Justice
2016 — 2018
Booker T Washington
Diploma, Basic
1992 — 1996
Tulsa Community College
Language Cerificate, Chinese-Mandarin
2005 — 2006
Tulsa Community College
AA, Journalism
2005 — 2006
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