Maiah Melchior

About Maiah Melchior

Experienced Manager with a demonstrated history of working in the mining & metals industry. Skilled in Captivate Sales, Contact Centers, Workforce Management, and Training Delivery. Strong professional with a Communication degree from Colorado and Universidade de São Paulo / USP, focused in English and Spanish Languages. Fully fluent in English, Spanish and Portuguese.

Experience

1. Latin America Manager

   Vital Materials Co., Limited

   May 2013 — Present

   As the Latin America manager, responsible for all Latin American sales, including prospecting of new leads, researching new industries to explore new business opportunities; contacting and establishing new leads as well as long-term contracts. Additionally, contacting, maintaining and expanding all existing customer relationships. Moreover, involved directly in the logistics details on all importations coming from the head office in China and our American branches in Chicago, San Francisco and Texas. Lastly, responsible to manage all operational activities of the São Paulo office, including supervising accounting, legal and regulatory operations in Brazil

Education

• Universidade de São Paulo / USP

  Letras

Skills

• Project Management
• Employee Engagement
• Workforce Management
• Call Center
• Talent Management
• Training Delivery
• Strategic Planning
• Employee Relations
• Customer Satisfaction
• Training
• Outsourcing
• Snagit
• Customer Experience
• Performance Management
• Financial Services
• Crm
• Employee Training
• Business Process Improvement
• Team Leadership
• Human Resources
• Analysis
• Instructor-Led Training
• Leadership
• Passionate About Work
• Onboarding
• Call Centers
• Instructional Design
• Vendor Management
• Recruiting
• Strategy
• Change Management
• Team Management
• Business Analysis
• Mainframe
• Process Improvement
• Cti
• Cross-Functional Team Leadership
• Captivate
• Coaching
• Management