Mahyar Kamyab

Director, Customer Support Field Engineering @Panasonic Avionics Corporation

Irvine, CA, US

The role involves overseeing customer support operations within the airline industry to ensure exceptional service delivery, enhance customer satisfaction, and foster long-term relationships. This position requires strategic leadership, team development, and continuous improvement initiatives to align support functions with corporate objectives.o Oversee and manage the customer support operations to ensure timely and effective resolution of customer inquiries and issues.o Develop and implement strategies to enhance customer satisfaction and loyalty through exceptional service delivery.o Collaborate with cross-functional teams to align customer support initiatives with overall business objectives.o Monitor key performance indicators (KPIs) to assess team performance and identify areas for improvement.o Lead, mentor, and develop customer support staff to build a high-performing team focused on operational excellence.o Manage stakeholder engagement by facilitating communication between customers and various internal departments.o Ensure compliance with industry regulations and company policies regarding customer interactions and data privacy.o Identify trends and insights from customer feedback to drive continuous improvement in processes and service delivery.o Develop training programs to equip staff with the necessary skills and knowledge to handle customer inquiries effectively.o Prepare and present reports on customer support performance to senior management, highlighting achievements and areas for growth.

Kingston University / Newcastle Aviation Academy

Foundation Degree

Kingston University London

BEng Honours