Mahva Moradian
Head of Customer Success @Teq Connect
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WORK HISTORY
Head of Customer Success @Teq Connect
Conducted user research and product analysis to identify customer pain points and provided actionable insights that shaped customer journey mapping and product roadmap decisions-Partnered with product and marketing teams to co-develop new offerings, aligning go-to-market strategies with customer adoption and retention goals-Spearheaded cross-functional enablement initiatives with Sales and CS teams, launching training programs, best practice playbooks, and adoption resources that accelerated product uptake-Developed and launched segment-specific playbooks to improve key customer touchpoints, resulting in measurable improvements in retention and expansion-Designed and implemented customer onboarding strategies to drive seamless adoption-Monitored operational performance and recommended solutions to address challenges, driving continuous improvement in team efficiency and client outcomes.
EDUCATION
The University of Kansas
Bachelors of Arts
ABOUT MAHVA MORADIAN
I have a biology degree from KU and somehow ended up in SaaS. Turns out a brain wired for…
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