Mahua Dutta
Head of Customer Success | B2B SaaS
- Role
- Head of Customer Success at Sense
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mahua Dutta
No one is you and that is your superpower Hi! I\'m Mahua, a true Customer Value and Happiness enthusiast at heart, with 10+ years of experience working in fast paced hyper growth startup environments.As a Success Management Leader, I own- Book of Business with my team- Reducing Churn and unlocking Expansion Opportunities- Driving growth by increasing the customer base, Retention, and Gross Renewals- Delivering excellent Customer Experiences by solving complex problems and Escalations- Executing strategy to drive Product Adoption, Customer Advocacy and Engagement- Building healthy relationships across cross functional teams to achieve organisation goal.Hands-on experience across:* Markets - US, EMEA, India, Australia, SEA * Business functions - Customer Success, Account Management, Implementation, Support, Pre-sales, CoE and Sales Enablement * B2B SaaS Startups, belonging to different industries, helping me to gain a deeper understanding of business growth, from SEED to UNICORN! Passionate about curating strategies out of ideas and bringing them to execution. I value any discussion where I can fuel growth, be it regarding career choices or scaling businesses.
Experience
Head of Customer Success
Sep 2022 — Present · Bengaluru, IN
Education
Delhi Public School - Durg
Mathematics and Computer Science
2009
Institute of Management Technology, Nagpur
PGDM, Marketing & Operations
2013 — 2015
Bhilai Institute of Technology (BIT), Durg
Bachelor of Engineering (B.E.), Mechanical Engineering
2009 — 2013
Skills
- Teamwork
- Art
- Creativity
- Market Research
- Event Planning
- Dance
- Microsoft Word
- Business Development
- Marketing Strategy
- Powerpoint
- Competitive Analysis
- Customer Service
- Microsoft Office
- Management
- Poetry
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