Shahtab Mahmud
Senior Product Manager, Cash Management Products & Solutions, Commercial Banking @CIBC
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WORK HISTORY
Senior Product Manager, Cash Management Products & Solutions, Commercial Banking @CIBC
Toronto, ON, CA
Payable Solutions – accountable for achieving business objectives for EFT, ACH, Government Payment & Filing Service and payroll referral programs. Responsibilities include managing bank-wide partner relationships, overseeing project development & implementation within the product portfolio to drive growth, profitability, efficiency & enhance client experience.· Product Management: focus on maximizing market share & profitability of products through collection of revenue, regular competitive reviews & cost management. Develop product roadmaps & recommendations for consideration by management to incorporate into the Commercial Solutions overall business plan. Assist with the implementation of new processes & procedures, defining criteria to monitor ongoing compliance to established service level agreements & ensuring service levels meet or exceed the client’s expectations and the standards of key major competitors with reasonable consistency. Communicate business strategy & initiative updates to large groups of people via presentation formats to deliver clear, concise & effective communication.· Collaboration: act as a focal point for product & market information by providing specialized support for key client solutions during the sales cycle. Provide subject matter expertise to various internal business partners in order to support key stakeholders, business cases, requirement documents, product collateral & communications. Contribute to strategy, annual business plans, development of recommendations & business cases for programs supporting business banking clients.· Project Management & Continuous Improvement: develop recommendations inclusive of research market activities to ensure timely & comprehensive knowledge of technology, target market segments & key clients is reflected. Lead in the development of options & proposals for projects related to product enhancements & developments and make recommendations regarding impact, effectiveness & feasibility.
EDUCATION
University of Windsor
Registered Nursing/Registered Nurse
Ryerson University
Bachelor's degree, Biomedical/Medical Engineering
ABOUT SHAHTAB MAHMUD
As a seasoned financial services professional with a background in banking operations, digital payments and product management, I bring over a decade of progressive experience across Canada\'s leading financial institution. Currently a Senior Product Manager at CIBC, I lead strategic initiatives in cash management and payable solutions, driving innovation, operational efficiency and client-centric product development.My career has been shaped by a commitment to modernizing legacy systems, continuous improvement, risk mitigation and leading cross-functional collaboration. I’ve contributed to Canada’s payment modernization, led high-performing teams and refined key systems across high-impact products and solutions including EFT, ACH and Interac e-Transfer operations. Known for delivering results through clear communication, analytical thinking and a deep understanding of financial technologies, I’m passionate about building scalable solutions that enhance customer experience and business value.My deep understanding of payment processing infrastructure - combined with a strong foundation in project delivery, compliance, and team leadership - enables me to deliver high-impact solutions in a fast-paced, regulated environment.Core Competencies:• EFT, ACH, GPFS and e-Transfer (Retail/Commercial)• Product Management & Commercial Banking Solutions• Operational Risk Analysis & Compliance• Payment Rail Support & System Optimization• Client Relationship Management & Solution Development• Data Analysis, Reconciliation & Reporting• Project Management & Cross-Functional Collaboration• Team Leadership, Training & Performance DevelopmentLet\'s connect and collaborate on transforming the future of financial services.
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