Mahmood Alam

National Service Head @Orient Electric

New Delhi, IN

Working Responsibilities-• Development and Monitoring of Customer Service Function.• Recruitment Service Members across all India.• Developing Systems & Processes to build efficiencies across Service Organization• Rolling out pre-defined Service Systems & Processes across all India. • Manage all Critical customer concerns regarding nonconforming or failure of products• Maintaining monthly Spare Consumption, Analysis and Spare Planning• Responsible for maintaining spare parts & inventory at each region.• Responsible for recovery and managing defective spares from each region to Main Warehouse.• Track defectives and monitor in each defective storage segment. • Initiate actions with respective stake holder / Department for clearing the defectives and Closer of Credit/Debit Notes.• Report generation Vendor wise, Segment Wise, Defect type wise, ageing wise.• Inter department co-ordination (Work in tandem with Distribution centers, Operations and Category).• Ensure TAT of work initiated and completed within fixed time lines.• Additional Responsibilities-o Worked and Track for Customer satisfaction (C-SAT), Vendor Purchase Return NOC and Customer Appreciation Letters.o Providing Technical support to all sales teams / Channel Partners / Customers.

DAV Public School, Kedla

Matriculation

Holly Cross School

12, Science

Swami Vivekananda Subharti University, Meerut

Master of Business Administration - MBA, Project & Operation Management and Marketing Management