Mahjabeen
Process trainer
- Role
- Lead Trainer at Tech Mahindra
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mahjabeen
ExperienceTech Mahindra Ltd – Noida/LucknowCustomer Support Executive | 1 yearHandled customer queries and complaints with high empathy and efficiency.Achieved targets in BPO metrics such as CSAT (Customer Satisfaction), FCR (First Call Resolution), and AHT (Average Handling Time).Maintained professional communication with domestic and international customers, ensuring issue resolution within SLA.Auxiliary Trainer (On-Job Training)| 6 monthsConducted training sessions for new hires on customer service etiquette, call handling, and BPO processes.Prepared training material, roleplays, and mock calls to improve performance.Monitored agents’ progress and provided coaching/feedback to enhance quality and productivity
Experience
Lead Trainer
Jul 2025 — Present · Noida, IN
Education
Integral University, Lucknow, Uttar Pradesh
Bachelor of Commerce
2024 — 2024
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