Mahitot Arnold

About Mahitot Arnold

UX Researcher with 10+ years of experience leading mixed-methods research across complex B2B, developer, and AI-driven products. PhD in Human Factors with a focus on how people navigate large systems, technical workflows, and evolving technologies.I specialize in helping teams understand complex user needs and translating research into clear direction for product strategy and scalable solutions. My work often focuses on technical and enterprise users operating within multi-layered platforms and automation-heavy environments.I have built research programs from the ground up and regularly partner with product, design, and engineering leaders to shape decisions across complex ecosystems.I also integrate AI tools into my research workflow to streamline analysis, speed up synthesis, and extend the impact of research across product development and strategic planning.I am particularly interested in how AI augments expert users, how automation transforms professional workflows, and how trust is designed into intelligent systems. I am committed to advancing research craft in AI-driven and B2B environments where complexity, scale, and ambiguity demand rigor and clarity.

Experience

1. Senior User Experience Researcher

   Meta

   Jul 2024 — Present · New York, NY, US

   Lead mixed methods research across AI-driven, cross-platform ecosystems serving technical, enterprise, and developer users.• Led research across complex B2B workflows supporting marketers, developers, and enterprise stakeholders navigating APIs, automation systems, and multi-surface platforms• Drove insight strategy that informed the development of AI agents and assistants designed to improve workflow efficiency and platform adoption• Partnered with product and engineering to operationalize user needs into intelligent automation and decision-support systems• Built research programs and end-to-end insight systems from scratch to support emerging AI-native initiatives• Led research on complex compliance and governance workflows, reducing friction in high-stakes enterprise processes• Influenced roadmap decisions across desktop, mobile, and immersive environmentsAI-Native Workflow• Integrated AI into research operations to accelerate synthesis, pattern detection, and insight generation• Developed structured research systems that reduced turnaround time while maintaining rigor in complex environments

Education

• Fordham University

  Doctor of Philosophy (PhD), Human Factors

• Queens College

  Bachelor’s Degree, Sociology and Urban Studies

• Long Island University

  Master’s Degree, Secondary Education and Teaching