Mahitha Guttapalem

About Mahitha Guttapalem

Jira Administrator with 4+ years of experience managing and optimizing Atlassian environments. Experienced in Jira configuration, workflow customization, automation rules, user management, and project administration.Skilled in designing complex workflows, implementing automation, managing permissions, and supporting Agile teams to improve project tracking and collaboration.Hands-on experience with Jira project setup, dashboard configuration, gadget management, and Confluence space administration. Passionate about improving processes, ensuring governance, and delivering efficient solutions for business teams.

Experience

1. Senior System Engineer

   Infosys

   Apr 2025 — Present

   Administered and maintained Jira projects including workflows, issue types, screens, and field configurations.• Managed user access, groups, roles, and permission schemes to ensure secure and controlled project environments.• Designed and customized Jira dashboards and reports to provide insights for project teams and stakeholders.• Utilized JQL to create advanced filters, reports, and dashboard gadgets for tracking project progress.• Supported Agile teams by configuring boards, managing sprint settings, and improving issue tracking processes.• Implemented Jira automation rules to reduce manual tasks and improve workflow efficiency.• Conducted system cleanup activities including identifying inactive dashboards and optimizing existing configurations.• Administered Confluence spaces by reviewing ownership, managing permissions, and supporting space cleanup and governance activities.• Collaborated with cross-functional teams to resolve Jira and Confluence issues and improve system usability.

Education

• JNTU Anantapur

  Bachelor of Technology - BTech, ECE

  2015 — 2019