Mahin Zafar
Sr. Technical Support Analyst / IT Manager
- Role
- Technical Support Specialist at Metronet
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Mahin Zafar
Highly skilled Senior cybersecurity specialist with a master\'s degree in Cybersecurity and extensive experience in risk assessment, information security, audit, accounting, finance, and compliance. Proven expertise in managing IT compliance and cybersecurity risk through the design and documentation of controls, testing and assessment of enterprise systems, and consulting on remediation strategies. Experienced with IT Support Specialist with a strong customer-first approach and expertise in Windows desktop support within enterprise environments. Skilled in troubleshooting and resolving hardware, software, and network issues. Proficient in using helpdesk tools such as ServiceNow, Ivanti, and SharePoint. Excellent communicator with the ability to create user-friendly documentation, job aids, and technical guidance for various audiences.
Experience
Technical Support Specialist
Mar 2026 — Present · US
Education
University of the Potomac
Master's degree, Computer Science
2019 — 2023
Udemy Alumni
Certification, Computer and Information Sciences and Support Services
University of Gujrat
bachelor in Computer science, IT
2014 — 2018
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