Mahima Thakur
Senior Solution Consultant @ Deloitte | Leading ServiceNow Implementations
- Role
- Senior Solution Consultant Assistant Manager at Deloitte
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Mahima Thakur
Mahima works within Digital HR Strategy & Solutions practice at Deloitte. She is a career driven highly motivated individual with extensive experience in client communication, report management, project management and proficiency in programming languages, such as JavaScript, SQL, HTML. She has worked on several client projects in the Digital HR Strategy and Solutions practice focusing on Service Now implementation, system analytics, case management and complex workflows. She has strong experience in designing complex processes to adaptation of ServiceNow and migration between systems.
Experience
Senior Solution Consultant Assistant Manager
May 2023 — Present · Bellevue, WA, US
As a Senior Consultant, I focus on delivering high-impact digital transformation for global enterprises using ServiceNow and Moveworks. I lead design workshops for multinational clients driving $100M+ in revenue, translating complex business challenges into scalable, outcome-driven solutions.I specialize in HR digital transformation and enterprise workflow automation—partnering with stakeholders to understand industry and functional goals, then designing multi-dimensional solutions that improve performance, efficiency, and employee experience. My work spans strategic advisory through hands-on delivery, including end-to-end implementation, change management, configuration, and deployment of ServiceNow HRSD solutions. Across 15+ client engagements, I’ve consistently delivered projects on time and within budget, achieving measurable results such as 20% operational cost reduction and 30% efficiency gains through NowAssist, workflow automation, agentic AI, and GenAI initiatives. I bring a strong analytical mindset to requirements discovery—translating business needs into clear user stories, technical requirements, and documentation—ensuring smooth execution from design to go-live. I thrive in fast-paced, client-facing environments where strategy, technology, and execution come together to create real business impact.
Education
Amity University
Bachelor of Technology - BTech, Computer Science & Engineering
2013 — 2017
University of South Florida
Masters of Science, Information Technology
2017 — 2018
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