Mahima Rashmi

Technical Support Engineer @Sutherland

Windsor, ON, CA

Diagnose and resolve technical issues related to internet connectivity, network infrastructure, and hardware using diagnostic tools, logs, and system checks.• Perform real-time troubleshooting of WAN/LAN setups, router/modem configurations, signal strength issues, and synchronization faults to ensure service reliability.• Create, manage, and update incident and service request tickets using ServiceNow and CRM platforms, ensuring accurate documentation of issue details, actions taken, and resolution status.• Collaborate with backend teams to monitor network health, escalate complex issues, and contribute to continuous service improvement through root cause analysis and long-term fixes.

University of Windsor

Masters of Applied Computing

NMAM Institute of Technology

Bachelor of Engineering - BE, Information Science and Engineering