Mahima Joshi
Team Lead, Customer Support (APAC)
- Role
- Team Lead, Customer Support (Apac) at Deel
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mahima Joshi
As an Operations Leader, I lead and manage a team of customer support specialists…
Experience
Team Lead, Customer Support (Apac)
Jan 2025 — Present · Gurugram, IN
Lead, coach and manage the Customer Support Specialists-Drive continuous development and performance management of your team-Be the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimizations-Act as a point of escalation for difficult cases and work directly with customers and other internal stakeholders-Support daily operations oversight and ensure adherence to departments OKRs/SLAs-Manage scheduling, attendance and other administrative tasks as necessary
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