Mahima Goyal

About Mahima Goyal

Currently working on Palo Alto TAC as a Technical Support Engineer and my key responsibilities are to maintain the SLAs and provide global support.Experience with IPSec VPN and VPN terminologies like GRE tunnel and troubleshooting.Having a good understanding of Global Protect connections like User-logon, Pre-logon, and On-demand.Having a good understanding of security firewalls and dealing with numerous technologies which come under the Panorama.Good knowledge of 3050, 3020, and 5400 firewalls.Having good knowledge of SSL handshake, policy domain, and security profiles like URL filtering and SSL decryption.Having a good understanding of traffic-related issues and PCAPs and Global Counters.Having a good understanding of HA (High-Availability) and checking the environment of the customer, hence providing the best findings to the global customers.Skills: TCP/IP, DHCP, DNS, VPN, SSL VPN, SSL Certificates, HA (High-Availability), Panorama, Palo Alto NetworksPrevious Experience:FTTP network planning and designing at BT for UK customers using Splitter, Manifold, FDPs CBTs, etc.(GPON Technology).Operations: Collaboration with no. of teams to roll out planned networks.Task allocation to the team and ensuring deliveries as per SLAs and maintaining the database for the same.Contribution to upgrading Legacy network to CBT network.Tools Used: PIPeR, NGEFMT, ORWFMT, AutoLoad, SOCs

Experience

1. App Cloud Support Senior Analyst

   Accenture in India

   Aug 2025 — Present · Gurugram, IN

Education

• BSA College of Engineering & Technology

  Bachelor of Technology, Student

  2015 — 2019