Mahendra Gupta

Role: Cloud Contact Centre at Tata Consultancy Services
Location: Indore, IN
LinkedIn followers: 500 followers

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About Mahendra Gupta

I am a skilled Python developer with expertise in web frameworks such as Django and Flask. Furthermore, I possess a comprehensive understanding of AWS services. Transforming ideas into robust applications, while constantly learning and exploring new possibilities in the world of technology. Let\'s build something amazing together!

Experience

Cloud Contact Centre
Tata Consultancy Services
Nov 2023 — Present · Indore, IN
Leading an IVR project to automate customer query resolution and support processes using AWS Connect and AWS Lambda- Designing contact flows to efficiently handle and route customer queries through the IVR system- Implementing AWS Lambda functions to provide real-time, automated responses to customer inquiries- Improving customer service efficiency and satisfaction through automated, self-service options- Ensuring seamless integration between AWS Connect and Lambda for a smooth customer support experience.

Education

Bundelkhand University
Bachelor of Technology - BTech
2016 — 2020

Contact information

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Work email
•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Mahendra Gupta

Experience

Cloud Contact Centre

Education

Bundelkhand University

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