Mahfuzur Rahman

Servicenow Platform Lead @百事

Edmonton, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Servicenow Platform Lead @百事

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Dallas, TX, US

EDUCATION

1999 — 2004

University of Windsor

Bachelor's degree

ABOUT MAHFUZUR RAHMAN

In world-class business settings, where multinational teams rely on transformative IT leadership to maintain business continuity and drive growth, Mahfuzur Rahman is a linchpin. His expertise in application and data availability, security, and GRC (governance, risk management, compliance) has delivered measurable impact for companies like PepsiCo, IBM, and Dell. LEADERSHIP SNAPSHOT: Impact on P & Ls ranging from $2M to +$47B; teams from 4 to 28; annual budgets from $500K to $3M;<500 to end users; maximum availability for up to applications and modules; up to 5 data centers; impact on B2B and D2C businesses worldwide. Drives strategic direction and execution to protect and optimize critical enterprise IT assets, achieve operational and service excellence, drive transformation, and maintain business continuity. Leverages partnerships and relationships of trust, emerging technology, and a Fortune 500 process pedigree to mitigate risk, resolve complex business problems, and deliver on C-level strategies. Thought leader invited to speak at industry and company events. Sought out to take on initiatives that strengthen the product mindset and create customer value. Multicultural voice for diverse, equitable, and inclusive workplaces. Inspiring mentor who leads with agility, humility, cross-functional coordination and collaboration, positive influence, and a sense of humor. Recruits, invests in, empowers, and retains standout IT leaders. VALUE CREATION: GROWTH: Member of the global IT leadership team that created a robust, reliable, and secure technology ecosystem to support the 20% organic and M&A growth of Fortune 100 company’s North American business to +$47B over 5 years. BUSINESS CONTINUITY: Averted production halts and revenue loss by leading quarterly testing of data center failovers and automating +4,300 test cases to maintain +99.9% availability. Focusing on GRC, automated access management to move company from regular audit findings to 100% compliance. Member of Fortune 100 company’s Risk Forum. CONTINUOUS IMPROVEMENT: Transformed business-critical IT organization and led value stream mapping, reducing change failure rate from +12% to <1.35% as annual application / system changes grew from to Saved millions by automating workflows. AWARD-WINNING TRANSFORMATION & CHANGE: Guided teams and vendors through SAP OS / DB migration (CIO Award), post-merger integration (CIO Award), implementation of ITSM tools and processes, operation launches, leadership changes, Covid-19, and cloud migration.

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Mahfuzur Rahman — Servicenow Platform Lead at 百事 in Edmonton, AB, CA | Unifers