Mahfuj Tarek
Technical Advisor (Energy Home Charging Systems) @General Motors
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WORK HISTORY
Technical Advisor (Energy Home Charging Systems) @General Motors
Warren, MI, US
Technical Advisor – Energy Home Charging Systems• Provided diagnostics and troubleshooting support for vehicle and home energy systems, resolving customer-reported technical issues effectively.• Utilized the Operations & Maintenance (O&M) site to retrieve fault codes and implement corrective actions.• Created and managed cases in Salesforce, ensuring accurate tracking and timely updates for customer and technician satisfaction.• Conducted root cause analysis of system failures and recommended solutions to improve system reliability.• Acted as escalation lead for technical cases, providing expert guidance to service partners and advisors, improving case closure efficiency.• Trained and mentored team members as a subject matter expert (SME), enhancing technical capability across the support team.• Managed warranty and RMA processes, ensuring compliance and accurate month-end reconciliation with logistics.• Delivered customer-focused technical support, ensuring high satisfaction by providing accurate guidance and efficient solutions.
EDUCATION
North East University Bangladesh
Master of Business Administration - MBA
North East University Bangladesh
Bachelor's degree
ABOUT MAHFUJ TAREK
Professional Software Validation Engineer and Technical Advisor with 9+ years’ experience…
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