Mahesh Udawat
Global Operations Leader with over 24 years of experience driving multi-geo service delivery, transformation, and profitability across BPO, SaaS, and logistics ecosystems.
- Role
- Director Operations at Concentrix
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mahesh Udawat
Concentrix is a global company that provides technology and customer experience (CX) solutions to help brands growMahesh is an experienced business leader with 24+ years of creating value for organizations through technology and innovation. Mahesh\'s broad experience enables him to provide a 360-degree perspective spanning from the technical to business levels, effectively builds consensus among people at all levels in order to create powerful collaborations united on common visions, missions, and goals. An expert in strategy formulation, business development, strategic relationships management, and value-based engagements creation.Mahesh has unique experience and perspective that draws upon operations, quality and strategic roles across Operations, Account Management, Quality and Service Delivery across various industries such as Logistics & Supply Chain, Travel and Hospitality, Telecom and IT Services.Since 2001, Mahesh\'s experience developed across diverse domains on a global scale. Driven by the passion to maximise business value from outsourcing, Mahesh has created value for multiple global organizations.Specialties: BD, Innovation, Business Transformation, Operational Excellence, Organizational Development, Stakeholder Engagement, Strategic Account Management, Business Management, P&L Management, People and Process Management across large operations. He is a passionate leader, having successfully built and inspired teams in a wide variety of circumstances.
Experience
Director Operations
Jul 2022 — Present
Lead multi-site operations across Telecom, E-commerce, Retail, Travel, Utilities, FinTech, Gaming, and Insurance verticals. Drive profitability, transformation, and delivery excellence across global client programs.• Directed large-scale service delivery ensuring 100% SLA and compliance adherence.• P&L Ownership, revenue and OI improvement through automation and optimized workforce models.• Designed and executed multi-year strategic plans to align operations with global growth goals.• Partnered with Solutioning teams to win multiple new clients through innovative, cost-efficient delivery models.• Transitioned multiple processes across multiple regions with zero client disruption.• Reinforced BCP, compliance, and governance frameworks ensuring audit readiness and resilience.• Built high-performance leadership teams, promoting accountability, agility, and continuous improvement.
Education
Mohanlal Sukhadia University
Bachelor, Business Management
1998 — 2001
Lakshmipat Singhania School
High School, General Studies
1983 — 1998
Skills
- Team Management
- People-Oriented
- Data Center
- Business Process Outsourcing (Bpo)
- Training
- Customer Satisfaction
- Vendor Management
- Operations Management
- Process Improvement
- Business Process
- Business Process Improvement
- Team Leadership
- Process Management
- Human Resources
- Quality Management
- Service-Level Agreements (Sla)
- Program Management
- Quality Assurance
- Bpo
- Call Centers
- Leadership
- Customer Relationship Management (Crm)
- Outsourcing
- Offshoring
- Transition Management
- Manage Client Relationships
- IT Service Management
- Management
- Team Building
- Account Management
- Change Management
- Resource Management
- Sla
- Contact Centers
- Performance Management
- Crm
- Itil
- Forecasting
- Project Delivery
- Six Sigma
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