Mahesh George
Director, Salesforce Customer Service & Ai @OSF Digital
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WORK HISTORY
Director, Salesforce Customer Service & Ai @OSF Digital
Toronto, ON, CA
EDUCATION
Saintgits College of Engineering (Autonomous)
Bachelor of Technology (BTech), Electronics and Communications Engineering
SCMS School of Technology and Management
Master of Business Administration - MBA, Information Technology, Marketing
SKILLS
ABOUT MAHESH GEORGE
Multi-Cloud Architect/Product Owner with 13+ years delivering enterprise solutions across Retail, Financial Services, eCommerce, and Data Analytics. I specialize in architecting scalable AI-powered and Data 360 solutions that transform customer service and sales operations.Over the past 8+ years, I have specialized in Salesforce Multi-Cloud implementations, focusing on the deployment and enhancement of Service Cloud, Sales Cloud, Experience Cloud, Marketing Cloud Engagement, Salesforce Loyalty Management, Order Management, Data Cloud and Commerce Cloud (B2C). My expertise extends to numerous cross-cloud integration projects and the development of multi-cloud connected commerce omnichannel journeys. I have played a pivotal role in Customer Service and CRM transformation programs for mid-sized and enterprise businesses within the Retail, Consumer Goods, and Financial Services sectors. My hands-on design experience in the AI domain primarily involves leveraging Salesforce\'s predictive and generative AI solutions, such as Einstein and Agentforce.Throughout my career, I have consistently demonstrated proficiency in business analysis, requirement gathering, requirement analysis, gap analysis, solution design, business process management, and change management. I have successfully completed numerous global projects, earning a reputation for effectively addressing organizational challenges by evaluating business performance and recommending strategic improvements.
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