Mahesh Bhatt

About Mahesh Bhatt

Results-driven professional with over 15 years of experience in customer care, warranty…

Experience

1. Executive Warranty, Goodwill and Bsi

   BMW Group

   Jan 2017 — Present · Gurgaon, IN

   Administer over warranty and extended warranty claims monthly. Evaluate claims by reviewing technical documents from 42 service outlets. Handle goodwill decisions for manual requests and monitor dealer self-authorizations(DSA). Prepare and oversee technical campaigns, recalls, and prompt closures by coordinating with dealers. Process over Integrated Dealer Support (IDS) tickets monthly with quick response times. Conduct warranty, service audits, and dealer compliance checks to uphold brandstandards. Manage dealer payments, financial reconciliations, and spare parts reimbursements. Develop and monitor processes to enhance operational efficiency and customer satisfaction. Create and update warranty, goodwill, and service manuals per local regulations. Propose and implement system warranty developments, execute UAT, and monitor progress. Fulfill regulatory responsibilities with government authorities as per legal requirements. Coordinate goodwill budgets and collaborate on field quality reports with plant teams. Work with technical, parts, regional management, and customer relations teams for improvements. Share insights and collaborate with international markets to resolve defects and implement solutions. Organize and present at dealer conferences to review performance, best practices, and brand alignment. Maintain warranty data integrity and security for smooth HQ audits. Conduct training sessions for dealership to certify and improve skills. Monitor parts scrapping, package penetration, delivery stop violations, and dealer performance. Update public domain information related to packages, services, and active campaigns. Manage vendor relationships, oversee GR processes in SAP, and ensure timely payments. Perform dealer visits to ensure adherence to BMW standards and resolve operational challenges. Lead system integration efforts and provide ongoing technical and operational support.

Skills

• Automotive Repair
• Brake
• Parts
• Automotive Engineering
• Client Relationship Management
• Supply Chain Management
• Continuous Improvement
• Training & Development
• Management
• Chassis
• Automobile
• Dealership Management
• Order & Inventory Management
• Franchisee Management
• Powertrain
• Strong Communication and Leadership Skills
• Fleet Management
• After Sales Service / Spare Sales
• Automotive
• Aftersales
• Profit
• Tires
• Automotive Aftermarket
• Warranty
• Vehicles
• Suspension