Mahesh W.

About Mahesh W.

I am a SaaS Implementation and Loyalty Program Manager with over 8 years of diverse experience across enterprise SaaS, B2B technology, fintech operations, MIS, and business operations leadership.Currently working with Tech Almonds.ai and deployed onsite at Waaree Energies, I lead end-to-end implementation of enterprise loyalty solutions — from requirement gathering and onboarding to UAT, go-live, optimization, and long-term adoption.My strength lies in bridging the gap between business stakeholders and technical teams. I work closely with Product, Engineering, Operations, and CXO-level stakeholders to ensure seamless implementation, faster issue resolution, and measurable program impact. What I Specialize In:• Enterprise SaaS Implementation• Loyalty Program Strategy & Operations• Client Onboarding & Stakeholder Management• Technical Troubleshooting & Escalation Handling• Product Adoption & Customer Retention• Process Optimization & Operational EfficiencyI thrive in high-ownership environments where I can solve complex problems, streamline processes, and drive long-term client success.Open to opportunities in Customer Success, SaaS Implementation Leadership, Strategic Account Management, and Enterprise Program Management.

Experience

1. Loyalty Program Manager

   Almonds Ai

   Nov 2025 — Present · Mumbai, IN

   I am a SaaS Implementation and Loyalty Program Manager at Almonds.ai, driving successful client onboarding, product adoption, and long-term customer success in the B2B technology space.Currently deployed onsite at Waaree Energies, I act as the bridge between business, product, and technical teams—ensuring seamless implementation, issue resolution, and operational efficiency. My role involves managing loyalty program execution, troubleshooting technical challenges, improving user experience, and aligning platform capabilities with client business goals.With hands-on experience in supply chain technology and enterprise SaaS environments, I specialize in:• End-to-end SaaS implementation• Client onboarding & stakeholder management• Loyalty program operations & optimization• Technical support & issue resolution• Cross-functional coordination (Product, Tech & Operations)• Driving product adoption & customer retentionI thrive in high-ownership roles where I can solve problems, streamline processes, and create measurable value for clients.Open to opportunities that allow me to grow in Customer Success, SaaS Implementation, Product Enablement, and Strategic Account Management.

Education

• G.H.Raisoni Polytechnic

  Diploma, Mechanical Engineering

  2006 — 2010