Mahesh Thatavarthi
- Role
- Director of Digital Transformation at Genpact
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Mahesh Thatavarthi
I’m an AI-first transformation leader with 15+ years of experience delivering complex…
Experience
Director of Digital Transformation
Mar 2019 — Present
Delivery Partner - Spearheaded an industry-first cloud-enabled, micro services-led Accounts Payable platform - Managed the build and delivery of an AI-powered System of Engagement (SOE) solution to handle invoice exceptions enabling touchless processing using agile methodology Global Service Desk Leader and Global Head of Application Support - Designed and delivered the global support team for a top Fortune 500 company across 12 complex digital solutions by managing a 60-member team, responding to 2500+ tickets annually, improving system availability by 40% and reducing latency by 20%- Built and led a cross techno-functional Global Service Desk team to resolve incident and service tickets, improving overall customer satisfaction by 63% and First Level Resolution Rate by 40%
Skills
- Insurance Claims
- Dynamic Workflow
- Change Management
- Strategy
- Insurance
- Management
- Vendor Management
- Software Development Life Cycle (Sdlc)
- Robotic Process Automation (Rpa)
- Quality Assurance
- Capital Markets
- Digital Strategy
- Requirements Analysis
- Software Project Management
- Offshore Software Development
- Analytics
- Sql
- Business Process
- Project Management
- Uml
- Lean Six Sigma
- Testing
- Business Requirements
- Digital Asset Management
- IT Management
- IT Solutions
- Artificial Intelligence
- Consulting
- Underwriting
- Agile Methodologies
- Analysis
- Business Process Improvement
- Six Sigma
- Team Management
- Business Analysis
- Leadership
- Automation
- Oracle Soa Suite
- Robotics
- Data Warehousing
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