Mahesh P
IT Client Service Manager
- Role
- Service Delivery Manager at IBM
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mahesh P
A multi-faceted professional accustomed with proven financial leadership skills;…
Experience
Service Delivery Manager
Jun 2022 — Present · Chennai, IN
Service Management:1. Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.2. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.3. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.4. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.5. Developing a deep understanding of projects to gain insights into the scope of service delivery.6. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.7. Analysing third-party as well as internal processes and creating strategies for service delivery optimization.Performance and Quality Management:1. Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.2. Providing accurate and regular reports to the management on performance of the service delivery.3. Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.4. Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.Technical Perception:1. Supervising desktop management teams to facilitate continual improvements in the desktop environment.2. Collaborating with technical design teams to set standards for software, hardware, and security.3. Making sure that anti-virus updates and patches are applied effectively and promptly4. Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles.Meeting Support1. Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems.
Education
Jaya College of Arts & Science
Bachelor of Science (BSc), Computer Science
2005 — 2008
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