Mahesh Nagraj
Senior Director, Customer Success Organisation
- Role
- Senior Director, Customer Success at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mahesh Nagraj
Director of Global Services in charge of Customer Success Organization; customer experience/outcomes, renewal, retention, upselling and corss selling. • Senior operations management professional with expertise in managing end-to-end client engagement in Strategic Business Planning, Operations Management, Client Interaction & Resource Management. Rich experience in managing corporate clients, service delivery, process migration and improvements • A competent professional with over 10 years of experience in operations & client relationship management, target achievement, process excellence, team management (including 5 years in proof reading and content management).• Expertise in delivering value to organizations through effective project management, process excellence or improvement and leading new initiatives during the career span.• Skilled in managing large teams strong capabilities in implementing the service delivery process covering capacity management, service level management, resolution process & control process.• Insightful experience of coordinating in process transitions and stabilizing all phases of process migrations; abilities in project planning, execution and end to end transition, well within the set parameters.• Resourceful to create win-win relationship with Corporate Client & Customers through excellent coordination, communication, leadership, interpersonal, mentoring and negotiation skills.Highlights• Evolved in the implementation of project and worked with the client/US counterparts during initial stages.• Ranked number 1 out of 11 Operations Manager as per the internal statistics for the calendar year 2014.• Independently migrated and settled an account from the stage of cancellation of contract; running successfully for the past 6 months.• Initiated training sessions for new Operations Manager; managed accounts till it was being handled independently.
Experience
Senior Director, Customer Success
Aug 2023 — Present · Bengaluru, IN
Education
MBA from Pondicherry University
MBA, HR
2000 — 2002
BBA from GRCIBM
Business Administration, BBA
1996 — 1999
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