Mahesh Methri

About Mahesh Methri

6 years of overall experience →3 Years of experience as Team Leader in Content…

Experience

1. Team Leader - Operations

   Wipro

   Jul 2022 — Present · Hyderabad, IN

   Supervised and led a team of associates responsible for managing client user data.• Ensured platform safety and security by strictly enforcing client policies and guidelines.• Conducted regular team meetings and one-on-one sessions to discuss performance updates and provide individualized support.• Tracked and documented individual and team KPIs and SLAs to monitor performance trends.• Delivered constructive feedback, coaching, and implemented performance improvement plans when necessary.• Identified process bottlenecks and proposed actionable improvements to enhance operational efficiency.• Assessed training needs based on accuracy metrics and PKT scores; organized targeted training sessions accordingly.• Prepared and submitted daily and weekly performance reports for leadership review.• Conducted regular audits to assess team members’ understanding and adherence to policy guidelines.• Implemented corrective measures to address performance deviations and ensure continuous improvement.• Ensured full team compliance with company policies and regulatory standards.• Delegated tasks effectively based on individual skill sets and strengths.• Presented insights and strategic recommendations to senior leadership, supporting data-driven decision-making.• Performed a minimum of 4 hours of floor supervision daily, including side barging for quality assurance and coaching purposes.