Mahesh Kumar Dey
Quality Assurance Engineer II @ Amazon | Senior QA & Performance Engineer | AI/LLM Testing | Python | Amazon & Microsoft | 12+ Years | AI Bot Chat & Voice Testing | ISTQB Certified
- Role
- Quality Assurance Engineer ll at Amazon
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Mahesh Kumar Dey
With over eight years of experience in quality assurance, I contribute to enhancing the customer experience at Amazon as a Quality Assurance Engineer II. My responsibilities include testing Amazon\'s AI assistance for voice and chat systems, optimizing customer service workflows, and automating end-to-end concession processes for device and digital orders. Leveraging skills in Artificial Intelligence testing, LLM BOT testing, and User Acceptance Testing, I help improve product quality and team efficiency through best practices and continuous improvement initiatives.My expertise extends to performance testing of large-scale platforms, including Azure IoT solutions and Microsoft Dynamics AX. I remain committed to ensuring high-quality software delivery through effective collaboration with cross-functional teams and active participation in agile practices. With a foundation supported by ISTQB Basics Certification and ITILF, I am passionate about driving innovation and excellence in software quality assurance.
Experience
Quality Assurance Engineer ll
Apr 2021 — Present · Seattle, WA, US
Work on testing Amazon AI assistance for the voice and chat system for resolving customer issues related to digital subscriptions. Work on building strategies for testing the AI bot for customer services- Automate and test the end-to-end concession workflow for device and digital orders in Amazon ecosystems- Maximized team productivity through continuous improvement initiatives, and implementation of best practices for overall product improvement.
Education
N.I.T ,NAGPUR
Bachelor of Engineering (B.E.), Computer Science and Engineering
2008 — 2012
Kendriya Vidyalaya
10th and 12th, Science
2006 — 2008
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