Mahesh Kumar

About Mahesh Kumar

Accomplished professional with extensive experience in the US property and casualty insurance industry. Skilled in managing policy services and operations, I focus on building strong client relationships and optimizing team performance. With a knack for streamlining processes and setting high service standards, I am dedicated to enhancing operational efficiency and achieving outstanding client outcomes.

Experience

1. Assistant Manager

   Xceedance

   Mar 2024 — Present · Gurugram, IN

   Oversee daily operations of the team, effectively managing attendance, attrition, and outages to minimize client disruption.• Generate monthly dashboards and performance reports, providing insights into error trends and team effectiveness.• Drive knowledge management initiatives by maintaining critical tools such as Power BI Dashboard, update and error trackers to ensure process compliance.• Organize and deliver monthly refresher training and assessments to enhance team knowledge and skills.• Engage in client communications, addressing ad-hoc requests and ensuring timely updates and accurate information exchange.• Mentor team members to boost quality and implement best practices, enhancing overall operational efficiency.• Ensure the team consistently meets or exceeds service and quality standards set by clients.• Facilitate the interview process for new hires and coordinate internal training programs to support team growth.

Education

• Maharshi Dayanand University

  Bachelor of Business Administration - BBA, Business Administration and Management, General